RPA meets BPM Open Span at Pega World
As with BPM and other process automation, Gomez talked about how the goal of RPA is to automate repeatable tasks, reduce error rates, improve standardization, reduce requirement for knowledge about multiple systems, shorten worker onboarding time, and create a straight-through process. At Radial, they were looking for the combination of robotic desktop automation (RDA) that provides personal robots to assist workers’ repetitive tasks, and RPA that completely replaces the worker on an unattended desktop. I’m not sure if every vendor makes a distinction between what OpenSpan calls RDA and RPA ; it’s really the same technology, although there are some additional monitoring and virtualization bits required for the headless version. OpenSpan provides the usual RPA desktop automation capabilities, but also includes the (somewhat creepy) ability to track and analyze worker behavior: basically, what they’re typing into what application in what context, and present it in their Opportunity ...